Effective Date: March 28, 2026
We adhere to the principles outlined below to manage our websites. Our commitment is to comply with all relevant data protection laws - particularly the EU General Data Protection Regulation (GDPR) - and to take into account the concepts of data minimization and data avoidance wherever feasible.
a) Controller
Under the GDPR, as well as other Member State data protection laws and regulations, the
“controller” is:
APPNUMA UNIPESSOAL, LDA
Rua Principal n38
2350-479 Torres Novas
Email: support@youragent24.com
Website: youragent24.com
b) Data Protection Officer
If you have questions regarding this Privacy Policy, wish to learn more about how we handle
your personal information, or want to exercise any data protection rights under the GDPR,
please contact our Data Protection Officer (DPO):
Filipe Vieira
Rua Principal n38
2350-479 Torres Novas
Email: support@youragent24.com
We strive to make our privacy policy transparent and easy to understand. However, if any terminology (such as “personal data,” “processing,” “controller,” “processor,” etc.) is unclear, please refer to the definitions in Article 4 of the GDPR.
We process your personal data (e.g., name, email address, IP address, etc.) only when there is a lawful basis under the GDPR. The main legal grounds we may rely on are as follows:
When we rely on a specific legal basis, we will make that clear at the relevant point in this Privacy Policy.
Consent for Minors Under 16 (Art. 8(1) GDPR): If a minor under 16 years of age is providing personal data based on consent, a parent or guardian must give or confirm this consent. You may withdraw consent at any time by sending a written notice (e.g., email) to the contact details of the controller. Processing carried out prior to revocation remains lawful.
We may gather and handle the following categories of personal data:
Certain data may be collected automatically (e.g., your IP address and log files) when you visit our website. This information helps us ensure the security and functionality of our platform and is typically stored only for a short duration to enable system and error analysis.
Based on the legal grounds mentioned in Section 3, we process your personal information for the following purposes:
Production systems and backups for the YourAgent24 service are hosted in secure data centers located in the United States, using infrastructure providers we select under appropriate contractual and technical safeguards.
Our company is established in Portugal. If you are located in the EEA or UK, your personal data will be transferred to the United States for processing as described in this Policy. We rely on appropriate safeguards (such as Standard Contractual Clauses and, where applicable, the EU-US Data Privacy Framework certifications of specific sub-processors) in line with GDPR Chapter V and equivalent UK rules where they apply.
If we use external providers — such as OpenAI in the United States — to produce chatbot responses, certain information might be transferred to their servers. We rely on appropriate safeguards (such as Standard Contractual Clauses) to ensure your data remains protected during these transfers.
We only carry out international transfers where the conditions in Articles 44 et seq. GDPR (or equivalent UK requirements) are fulfilled.
We have put in place various safeguards to protect your personal data, including:
If we engage processors under Article 28 GDPR, we ensure they also meet stringent data protection requirements.
We utilize cookies and similar technologies to boost your browsing experience, study usage patterns, and refine our services. Some cookies are essential for the site’s functionality (relying on Art. 6(1)(f) GDPR, representing our legitimate interest), while others require explicit consent (Art. 6(1)(a) GDPR).
You can manage your cookie preferences through our cookie banner or your browser’s settings. Bear in mind that disabling certain cookies may affect how parts of our site perform.
We only share personal information with third parties when there is a valid legal basis under the GDPR (see Section 3). This may involve:
We hold onto your personal data only for as long as necessary to fulfill the original purpose(s) of collection, unless legal obligations (e.g., tax or commercial rules) compel us to store it longer. If that is the case, we limit processing until the retention timeframe expires.
Under the GDPR, you are entitled to the following rights:
Please contact us or our Data Protection Officer (see Section 1) if you wish to exercise any of these rights.
In addition, you may lodge a complaint with the relevant supervisory authority (Art. 77 GDPR) if you believe our data practices violate the law. In Portugal, the supervisory authority is the Comissão Nacional de Proteção de Dados (CNPD) (www.cnpd.pt).
If you reside in the United States, certain state laws (including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and similar laws in Colorado, Virginia, Connecticut, Utah, and other states) may grant you additional rights regarding personal information. This section supplements the rest of this Policy and applies only to personal information subject to those laws.
Categories of personal information. Depending on how you use our website or services, we may collect identifiers (such as name, email, IP address), commercial information, internet or network activity (e.g. pages viewed, via analytics if you consent), and other categories described in Sections 4–6 of this Policy.
Purposes. We use personal information for the purposes described in this Policy, including operating the service, security, analytics (where permitted), and communicating with you.
Sale or sharing. We do not sell personal information for money. Some laws define “sale” or “sharing” broadly (for example, certain digital analytics or advertising technologies). Where required, we will honor opt-out rights for such uses. You can use Cookie settings on our site (via our cookie banner) to manage analytics cookies, and contact us for other requests.
Your rights. Depending on your state of residence, you may have the right to request access, correction, deletion, portability, or to opt out of certain processing (including targeted advertising or profiling in some states). You may also have the right to appeal our response to a request where applicable law provides an appeal process.
How to submit a request. Email support@youragent24.com with “US privacy request” in the subject line. We may need to verify your identity before responding. Authorized agents may submit requests where permitted by law, with appropriate documentation.
Non-discrimination. We will not discriminate against you for exercising privacy rights granted by applicable US state law.
We may engage third-party providers for various tasks (e.g., website hosting, analytics, or chatbot services). These providers process personal data strictly on our instructions and solely for the purposes we specify. They must not disclose or use the data for any other purpose, and they are legally bound to keep it confidential.
Google Analytics (GA4): We use Google Analytics on our marketing website to understand traffic and usage. Google may process identifiers such as IP address and device data in the United States or other locations. Where required, we rely on your consent (via our cookie tool) and/or legitimate interests, and on appropriate transfer safeguards. You can manage analytics cookies through our cookie preferences.
We reserve the right to modify this Privacy Policy periodically to reflect changes in our operations or comply with legal obligations. Any revisions will appear on this page with an updated effective date. We recommend reviewing this Policy regularly to stay aware of how we safeguard your data.
For questions regarding this Privacy Policy or your data protection rights, please reach out:
Last updated: March 28, 2026